Investigating - We are currently experiencing delays in ACH and BACS payouts due to an issue with batch settlement reports from our payment processor. Settlement reports for batches are not being generated as expected.
What’s happening:
Automated batch settlement reports are not running for certain batches
Manual attempts to trigger report generation are failing with a 500 server error
This is preventing confirmation of settlement status for affected transactions
Impact:
ACH and BACS payouts are delayed for all customers
Card transaction payouts are NOT impacted and continue as expected
Current Status:
Our internal systems and payout infrastructure have been verified to be functioning correctly
We are actively working with our payment processor on root cause analysis and resolution
Next Update:
We will provide updates as soon as we receive meaningful progress.
What you can expect:
No action is required from your side at this time
Our team is actively monitoring and will ensure payouts are processed as soon as settlement confirmation is restored
Apr 13, 2026 - 09:22 UTC
What’s happening:
Automated batch settlement reports are not running for certain batches
Manual attempts to trigger report generation are failing with a 500 server error
This is preventing confirmation of settlement status for affected transactions
Impact:
ACH and BACS payouts are delayed for all customers
Card transaction payouts are NOT impacted and continue as expected
Current Status:
Our internal systems and payout infrastructure have been verified to be functioning correctly
We are actively working with our payment processor on root cause analysis and resolution
Next Update:
We will provide updates as soon as we receive meaningful progress.
What you can expect:
No action is required from your side at this time
Our team is actively monitoring and will ensure payouts are processed as soon as settlement confirmation is restored
Apr 13, 2026 - 09:22 UTC
API servers
Operational
Main API server
Operational
Integration API server
Operational
Callback API server
Operational
Client application
Operational
Subscription and billing manager
Operational
Chargebee API
Operational
Chargebee Webhook
Operational
Authorization server
Operational
Auth0 User Authentication
Operational
Auth0 Multi-factor Authentication
Operational
Auth0 Management API
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.