All Systems Operational

Uptime over the past 90 days. View historical uptime.
API servers Operational
90 days ago
100.0 % uptime
Today
Main API server Operational
90 days ago
100.0 % uptime
Today
Integration API server Operational
90 days ago
100.0 % uptime
Today
Callback API server Operational
90 days ago
100.0 % uptime
Today
Client application Operational
90 days ago
100.0 % uptime
Today
Subscription and billing manager Operational
Chargebee API Operational
Chargebee Webhook Operational
Authorization server Operational
Auth0 User Authentication Operational
Auth0 Multi-factor Authentication Operational
Auth0 Management API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 16, 2026

No incidents reported today.

Apr 15, 2026
Delayed ACH & BACS Payouts (Payment Processor Dependency)
Resolved - Update: Resolved as of 10 AM IST

The KYC review has been completed, and our payment partner has lifted the temporary suspension.

Settlement reports have now resumed as expected, with batches received and processed successfully. Payouts are flowing normally again, with transactions already booked today. The remaining transactions have been processed through the standard pipeline.

All systems are now fully operational, and no further manual intervention is required.
Apr 15, 10:50 UTC
Investigating - We are currently experiencing delays in ACH and BACS payouts due to an issue with batch settlement reports from our payment processor. Settlement reports for batches are not being generated as expected.

What’s happening:
Automated batch settlement reports are not running for certain batches
Manual attempts to trigger report generation are failing with a 500 server error
This is preventing confirmation of settlement status for affected transactions

Impact:
ACH and BACS payouts are delayed for all customers
Card transaction payouts are NOT impacted and continue as expected

Current Status:
Our internal systems and payout infrastructure have been verified to be functioning correctly
We are actively working with our payment processor on root cause analysis and resolution

Next Update:
We will provide updates as soon as we receive meaningful progress.

What you can expect:

No action is required from your side at this time
Our team is actively monitoring and will ensure payouts are processed as soon as settlement confirmation is restored
Apr 13, 09:22 UTC
Apr 14, 2026

No incidents reported.

Apr 13, 2026
Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

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